FAQ's

WHAT’S THE PROCESS TO GETTING A DNA TEST?

After you book your appointment online or by phone you will receive your confirmation e-mail after the appointment is confirmed. A valid government issued photo ID (all parties age 18 and over require ID) is required. All parties involved will be swabbed, test will get shipped to our accredited laboratory, test results will come back within 2 business days, results will be e-mailed. 

WHAT IF THE ALLEGED FATHER IS A MINOR?

If the alleged father is minor, consent from a legal guardian is required. This means the legal guardian will need to be at the appointment in order to give consent that the minor can be tested.

CAN I RECEIVE MY TEST RESULTS BY PHONE?

No, we will not give you your results over the phone. Results will be sent by e-mail.

WILL MY PRIVACY BE PROTECTED?

Absolutely! We take our clients’ privacy very seriously. We will not release any information about your case to anyone without your authorization. We will always follow any special instructions you give us for communicating with you or other parties involved in your test.

RESCHEDULE/REFUND POLICY

If you need to reschedule your appointment you must do so within 24 hours of your appointment time by calling 1-916-242-8687. There are NO REFUNDS UNDER ANY CIRCUMSTANCES.